Widerrufsrecht

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, or unopened with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@kochihaircare.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@kochihaircare.com.


Returns & Refunds

Faulty / damaged product(s)

If the products arrive leaking, broken, or any other defect not linked to the product’s performance, you must inform us immediately, this is, within 24 hours of receipt, and the box, packaging, receipt, and product(s) must be kept together. The products have to be unused and unopened.

If the complaint is linked to proven production defect, you must inform us maximum within 14 days of receipt.

We are not liable for products which have been badly handled or misused by the customer.

Unless occasioned by proven production defect, we are not liable for products which do not live to the client’s expectations.

Unwanted item(s)

You must inform us immediately, this is, within 24 hours of receipt, and the box, packaging, receipt, and product(s) must be kept together. Furthermore, the product has to be brand new: unused, unopened, and in a re-saleable condition.

You must contact us to explain the reasons to return before sending back any item, so we can see if it fulfills the requirements. Failing to do this may result in us refusing to fully refund you.

We do not accept partial returns nor partial exchanges for packs/offers. If you want to return or exchange a product that is part of a pack/offer, you must send back to us all the products comprised of it.

We will not pay for the shipping expenses, and if the whole order is returned after the package is delivered, we will offer a full refund minus the initial shipping expenses.

The item must be sent back by a trackable method & you must ensure that they are fully insured. The product will have to be sent properly wrapped and protected from damage.

We will carefully and thoroughly check every product returned before proceeding to exchange or refund. If the items appear opened, damaged, and/or used, we reserve the right not to offer a refund. We will contact you straight away if there is a problem, and provide you with photographs.