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DELIVERY AND COLLECTION


The customer chooses the delivery method of the product himself at checkout. The delivery time for goods that are in the main warehouse is normally 1-5 days (depending on where in the country the product is to be shipped). In case products have high demand, longer delivery times may occur. If we are empty of the item in the main warehouse, the delivery time can be up to 2 months (then we will provide information about this in the individual article to which this applies). When ordering in advance, we will state the earliest and latest delivery date for the individual item. If something else applies, we will write this in the individual article to which this applies.

www.kochihaircare.com is responsible for the item until it is delivered to the customer.
The customer is responsible for picking up the item at any post office and if the item is not picked up within 14 days, a return fee will be charged corresponding to the shipping to the customer. It is also the customer's responsibility to call for the item if it has not been received within the expected delivery time. The customer is responsible for providing the correct delivery address - and is responsible for paying shipping (both ways) if the item is returned to us due to an incorrect or incomplete address.